Isolation Hotel Program for Those with COVID-19

COVID-19 is extremely contagious, meaning that it is easily transmitted from one person to another. If you tested positive for COVID-19 or think you might have it because of your symptoms, it is very important that you do not come in close contact with others, including people you may live with. This is called "self-isolation." You may qualify to self-isolate in a hotel, free of charge, for up to 14 days if you do not have a safe place to self-isolate. This can mean:

  • Your home does not have space for you to stay six feet away from others
  • You share rooms or a bathroom
  • You live with someone who is vulnerable

Hotel rooms are also available for New Yorkers without COVID-19 but who live with someone who has COVID-19.

How do I get connected?

If you are currently at your home and think you may have COVID-19, you can call 311 or 844-NYC-4NYC (1-844-692-4692) between the hours of 9 a.m. and 9 p.m.

A medical provider will assess your situation and then refer you to a hotel if appropriate.


This program, including food, linens, and local phone service, is free for eligible New Yorkers.

Patient Referral

If you are a health provider and have patients with COVID-19 or COVID-like symptoms who are interested in staying in a hotel for 10 to 14 days, call 1-844-692-4692 to begin the screening process, or you can have your patient call. In order to provide the best continuity of care for your patients while they are at the hotel, use the NYC Health + Hospitals Hotels: Partnering with Community Providers resource for more information. Information will be added in other languages. Please check back for updates.

Hotel Program for New Yorkers Working in Hospitals & Other Care Settings

The COVID-19 Hotel Program is no longer accepting reservations under this program. Traveling healthcare workers on contract are encouraged to talk to their employer about lodging alternatives. See the Isolation Hotel Program information outlined above.

Guest Responsibilities

In order to participate in the program, you must adhere to the program's rules and regulations:

  • You will need to certify that you meet all of the eligibility requirements listed above.
  • You are responsible for any fees the City incurs for your stay if you are found to have submitted any fraudulent information or cause any damage.
  • You are responsible for any incidentals or charges to your room and may be asked to leave a credit card on file with the hotel.
  • You must follow all rules and regulations at the hotel.
  • You are not permitted to have guests, visitors, or family members in your room. This program is for YOU to reside safely to reduce exposure to others.

If you have questions about the program, please email

NYC Homeless Practice Social Distancing in Hotels:

The city Department of Homeless Services is also making as many as 2,500 hotel rooms available as isolation spaces for sick or elderly residents of the city homeless shelters, where space to practice proper social distancing is limited.  It's part of a Department of Homeless Services plan to protect the city's most vulnerable and promote social distancing.