Experiencing Technical Difficulties?

For Viewers

If you have problems viewing MNN channels or the live streaming on our website, please report it immediately and we will try to address the problem as quickly as possible. Please be sure to include the date and time of the problem.

Which cable TV provider do you use?: *

Time Warner Cable

RCN Cable

Verizon FIOS

I don't have cable.

What kind of box do you have for your TV cable?: *

Digital box

Non-digital box

No box

No cable

First and Last Name: *

Address: *

Phone:

Email: *

For TV problems: Which channel(s) did you have problems viewing?:

Time Warner Cable 34/RCN 83

Time Warner Cable 56/RCN 84

Time Warner Cable 57/RCN 85

Time Warner Cable 67/RCN 86

For TV channels: What type(s) of problems did you experience?:

Low audio or no audio at all

Bad reception

Phantom image (when another image appears to be bleeding through the top image)

Other (fill out below)

If experiencing other TV viewing problems, please describe::

For problems with web live stream: Which channel(s) did you have problems viewing?:

Channel 34/83

Channel 56/84

Channel 57/85

Channel 67/86

For problems with web live stream: What type(s) of problems did you have?:

Webstream does not work

My computer asks what application to use to open an ASX file

Stream cuts off

Other (fill out below)

If experiencing other web stream problems, please describe::

What software do you use to play the live web stream? (We recommend Windows Media Player for best performance):

Windows Media Player

Flip4Mac

Real Audio

Quicktime

Other

Have you experienced problems with the Time Warner/RCN schedule? See MNN's on-air schedule or MNN.org/schedule for most current.:

Yes

What problem did you have with your cable schedule?:

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