Reservations for the following must be cancelled two full business days in advance:
Field Production Equipment and the Studios
Reservations for the following must be cancelled one full business day in advance:
Editing Suites, Dubbing Station, Express Studios
Cancellations can be made in person or over the phone during our general operating hours, or by leaving a message at extension 314 or 318. If a cancellation is left on the voice mail, it is the responsibility of the producers to make sure their cancellation was received in a timely manner. Producers should also make a note of who they spoke to when canceling their reservation. (A late cancellation or failure to appear for a scheduled reservation will count as a regular session, meaning that your budget will still be charged for the unused hours.) In addition you will receive two (2) Violation Points for the late cancellation. See below for details on Violation Point System.
According to the Point System for Attendance Violations, a LATENESS = 1 point, a LATE CANCELLATION = 2 points, and a NO SHOW = 3 points. An accumulation of NINE points or more within the quarter will result in a suspension of two weeks in the Production Department.
Point System for Violations - *9 points = Suspension for two weeks.
EDITING/DUB
CALL VIOLATIONS AND PENALTIES
After 30 minutes............................1 point and Room is lost
After 45 minutes............................2 points and Room is lost
After 2 hours or No Show...............3 points and both Room is lost/No Show
NO CALL VIOLATIONS AND PENALTIES
After 15 minutes...........................3 points and Room is lost/No Show
EXPRESS STUDIOS
CALL VIOLATIONS AND PENALTIES
After 30 minutes............................1 point
After 45 minutes............................2 points
After 60 minutes or No Show.........3 points and No Show
NO CALL VIOLATIONS AND PENALTIES
After 15 minutes............................3 points and No Show
STUDIOS
CALL VIOLATIONS AND PENALTIES
After 30 minutes............................1 points
After 45 minutes............................2 points
After 60 minutes or No Show..........3 points No Show/Studio is lost
NO CALL VIOLATIONS AND PENALTIES
After 30 minutes............................3 points No Show / Studio is lost
FIELD PICK-UP
*If you need to change the time of your pick-up, you must call before your time (subject to availability of Field staff.)
CALL VIOLATIONS AND PENALTIES
After 30 minutes............................1 point
After 45 minutes............................2 points
After 2 hours or No Show................3 points No Show/Package is lost
NO CALL VIOLATIONS AND PENALTIES
After 30 minutes............................3 points No Show
After 60 minutes............................3 points No Show/Package is lost
FIELD RETURN
*Due to heavy weekend usage, all Friday returns must be made no later than 5pm on Fridays.
*Field return penalties will be strictly enforced due to other producers picking up packages. Returns made after 8pm will automatically result in a two-week suspension.
CALL VIOLATIONS AND PENALTIES
After 30 minutes................................2 points
After 60 minutes................................3 points
After 2 hours......................................4 points
After 3 hours......................................5 points
NO CALL VIOLATIONS AND PENALTIES
After 30 minutes................................3 points No Show
After 60 minutes................................4 points No Show
After 2 hours.....................................5 points No Show
FAILURE TO CONTACT THE PRODUCTION DEPARTMENT WITHIN 24 HOURS OF A SCHEDULED RETURN WILL RESULT IN A CRIMINAL COMPLAINT REPORTED TO THE POLICE.
*Exceptions to the late cancellation policy will be made for producers who can provide adequate documented proof that a legitimate emergency caused their late cancellation. Cancellation by all or part of crew or talent, or personal appointments that run late do not constitute a legitimate emergency.